Head of Membership

As the Head of Membership, you will lead the commercial development and operational launch of a premier, invitation-only global hospitality platform. This is a high-impact, entrepreneurial role where you will build a sophisticated community and scale a team of specialists to deliver unforgettable human connections.

• Architect and lead the global launch of the membership platform, driving strategic commercial development.
• Build and manage a high-caliber membership pipeline, overseeing acquisition, onboarding, and long-term retention strategies.
• Own the end-to-end member journey, ensuring a high-touch, seamless experience that reflects our brand's sophisticated and contemporary tone.
• Establish global operational SOPs to ensure all hospitality venues and partners are perfectly aligned with our standards.
• Curate and coordinate exclusive member experiences, events, and strategic partnerships to enhance the platform's value proposition.
• Hire, mentor, and lead a high-performing local membership and operations team, scaling to three members within the first six months.

• Proven track record in luxury hospitality, specifically within premium restaurants, hotels, or high-end events.
• Demonstrated 'start-up mentality' with the ability to build processes and teams from scratch.
• Exceptional networking and relationship-building skills within the global luxury market.
• Tech-savvy with proficiency in CRM systems and digital member-facing applications.
• Strong commercial acumen and operational strength to manage complex, multi-market logistics.

• Experience working in a cross-border capacity, particularly between European and Middle Eastern markets.
• Prior experience in a rapid-growth or venture-backed hospitality environment.

• Successful platform launch within the defined timeline and budget.
• Growth of a curated member pipeline meeting specific quality and volume targets.
• High member retention rates and engagement scores across the hospitality network.
• Successful recruitment and integration of the initial operations team within six months.

Working closely with Paris team

Our mission is to create unforgettable lifestyle hospitality experiences by bringing together creativity, operational excellence, and genuine human connection. We are redefining hospitality across the Middle East by developing exceptional destinations where guests, employees, and communities thrive together. Backed by the global strength of Ennismore and Accor, we offer the agility of a startup with the resources of a global leader.

We operate in a fast-paced, real-time communication environment. Our style is sophisticated yet entrepreneurial—elegant without the formality. We value radical ownership and the ability to work independently while staying connected to our global mission.

Our process includes an initial screening call, a strategic interview with the CEO, and a final meeting with key members of our Paris leadership team.