Customer Success Manager - Retail Tech

Join a high-growth retail tech leader as a Senior Customer Success Manager. You will empower major retailers to master our 'Retail Intelligence' tools, transforming complex market data into strategic network performance and expansion plans.

• Lead client onboarding and provide expert training on Retail Int. solutions.
• Orchestrate regular business reviews and performance reporting to ensure client satisfaction.
• Perform advanced strategic analyses (expansion planning, network performance) to drive client ROI.
• Identify opportunities for upselling and the integration of new services into client accounts.
• Oversee administrative and operational account management, including data validation and billing.

• Advanced expertise in Excel and PowerPoint for complex data analysis and storytelling.
• Solid background in the Retail industry (Operations, Management Control, or Coordination).
• Full professional fluency in English (indispensable for our international expansion).
• Strong capacity for rigorous analytical thinking and structured problem-solving.

• Client retention and long-term loyalty rates.
• Successful tool adoption and user engagement metrics across client portfolios.
• Identification and conversion of upsell and expansion opportunities.

Tickets restaurant, mutuelle avantageuse, télétravail flexible

Retail Int. provides market-leading Retail Intelligence and external benchmarking. We empower retailers to challenge their store performance by transforming internal data into strategic decisions against a broad market panel.

A fast-paced, professional, and collaborative environment located in the heart of Paris (Madeleine) with a strong emphasis on flexibility.

Our process includes an initial screening call, a technical assessment focused on analytical skills, and a final interview with our Senior Management team.