Senior Software Engineer

Join Ziwo, the leading Cloud Contact Center Solution in the MENA Region, as a Senior Software Engineer and shape the future of customer experience. In this role, you will design, develop, and maintain high-performance, scalable components of our platform, directly impacting how businesses connect with their customers and drive smarter conversations. Be part of a fast-growing, innovative team where your contributions truly matter.

• Design and implement robust, scalable backend services and APIs for core contact center functionalities.
• Write clean, performant, and well-documented code across the full software development lifecycle.
• Collaborate with AI and product teams to integrate advanced features like real-time analytics and intelligent routing.
• Mentor junior engineers and contribute to code reviews and architecture discussions.

• Expertise in Go (Golang) or a similar modern backend language (e.g., Python, Node.js).
• Deep knowledge of microservices architecture.
• Proven experience with cloud platforms (AWS, Azure, or GCP).

We offer a comprehensive benefits package designed to support your well-being and growth. At Ziwo, we invest in our family members, providing competitive compensation, a great work environment, and rewards tied to individual achievements.

Ziwo is on a mission to be the leading Cloud Contact Center Solution in the MENA Region, empowering businesses to connect with their customers from anywhere using a single interface to drive smarter, more valuable conversations. We are a fast-growing, innovative tech company expanding our presence across the MENA region and beyond, with offices in Dubai (headquarters), Cairo, Riyadh, and Casablanca. We foster a culture of ownership, innovation, and customer-centricity, where every team member is encouraged to make a significant impact and contribute to the future of customer experience.

We thrive in a fast-paced, real-time communication environment that values flexibility and autonomy. Our culture treats employees as 'family members,' fostering a supportive and engaging atmosphere. We offer the benefits of a larger tech company while maintaining the agility and impact of an independent contributor, with flexible work arrangements, including remote options across the MENA Region.