Vice President – Market Intelligence & Strategic Growth

In this enterprise-wide leadership role, you will be the architect of CXG’s thought leadership and market intelligence capabilities. You will bridge the gap between our Consulting, Solutions, Regional, and Marketing teams to ensure that our insights are not only world-class but also actionable for our global luxury brand partners. We are looking for a leader who thrives in a highly autonomous, research-intensive environment and is passionate about driving transformative growth through data-driven storytelling and strategic foresight.

• Define and own the global thought leadership strategy and roadmap to solidify CXG's industry-leading position.
• Develop and maintain a comprehensive competitor intelligence program to monitor market shifts and identify growth opportunities.
• Implement and govern an enterprise-wide Knowledge Management strategy to ensure institutional expertise is captured and leveraged.
• Lead cross-functional strategic analysis and deliver high-impact, executive-ready reporting for the Leadership Team.
• Collaborate with Regional Leaders and Commercial teams to translate research and intelligence into business opportunities.
• Champion an async-first communication style while facilitating deep collaboration across global consulting practices.

• Extensive experience in Thought Leadership Strategy and Market Intelligence.
• Proven track record in building and scaling Knowledge Management frameworks within complex organizations.
• Exceptional Executive Communication and Stakeholder Management skills.
• Deep expertise in Strategic Analysis and competitive landscape mapping.
• Ability to operate with high autonomy and influence outcomes at the enterprise level.

• Experience within luxury retail, customer experience consulting, or business transformation consulting.
• Experience working within global organizations across multiple international regions.
• Familiarity with AI-powered research tools, knowledge platforms, and business intelligence solutions.
• Proficiency with data visualization and BI tools such as Power BI or Tableau.
• A strong commercial mindset with the ability to bridge the gap between research and revenue.

• Successful launch and adoption of a global Knowledge Management governance framework.
• Measurable increase in CXG’s share of voice and thought leadership impact within the luxury sector.
• Delivery of actionable competitor intelligence that informs quarterly strategic planning.
• High executive satisfaction with strategic reporting and cross-functional analysis outputs.

To be discussed with the recruiter

CXG is a global leader in customer experience strategies for iconic luxury brands. Our mission is to drive transformative growth by understanding customers and empowering teams to enhance the overall customer and employee experience. We operate at the intersection of insights and action, helping the world's most prestigious brands remain relevant in an ever-evolving market.

We operate with an async-first communication style, supporting a highly productive and flexible remote/hybrid working model. Our culture values deep work, strategic independence, and high-impact collaboration.

The process includes a screening call with the recruiter, followed by interviews with the Chief of Staff and members of the Executive Leadership Team.