General Manager - Abu Dhabi

As the General Manager, you will spearhead the opening of a new high-end café concept, driving both commercial success and elite service standards. This role offers the autonomy to think like an entrepreneur while being backed by the strength of a global hospitality powerhouse, making it the perfect platform for a leader who excels in high-pressure, luxury environments.

• Lead all pre-opening and opening operational readiness activities, ensuring a seamless and successful launch.
• Oversee daily operations with a hands-on approach, maintaining ultra-premium service standards similar to top-tier global brands.
• Manage the full P&L, including budgeting, forecasting, and the optimization of labor and operational costs.
• Recruit, mentor, and lead a diverse multicultural team of 40, fostering a culture of excellence and team loyalty.
• Maintain a constant presence on the floor to engage with guests and VIPs, ensuring personalized service and building community.
• Collaborate with Marketing and Events teams to execute high-impact launch activities and ongoing programming.
• Ensure total alignment with HQ regarding strategic goals while exercising independent decision-making for local operations.

• 3+ years of experience as a General Manager within high-end café or premium F&B concepts.
• Proven expertise in P&L management, financial reporting, and labor cost optimization.
• Demonstrated luxury hospitality polish with a focus on sophisticated, lifestyle-driven service (rather than nightlife/festive).
• A hands-on floor leadership style with the ability to inspire and manage large, diverse teams.
• Fluent English communication skills with the ability to connect authentically with a global clientele.

• Direct experience managing renowned high-end café brands (e.g., Cipriani, Ralph Lauren Café).
• Previous experience leading a hospitality venue through a pre-opening and launch phase.
• Strong local network or understanding of the Abu Dhabi luxury market.

• Successful and on-time launch of the café concept.
• Achievement of revenue targets and P&L efficiency metrics.
• High guest satisfaction and retention scores within the first 6 months of operation.
• Team retention and internal promotion rates.

Comprehensive benefits package including medical insurance, flight allowance, and global opportunities within the Ennismore and Accor network.

We create unforgettable lifestyle hospitality experiences by bringing together creativity, operational excellence, and genuine human connection. We are redefining hospitality across the Middle East by developing exceptional destinations where guests, employees, and communities thrive together. Join us and build the future of lifestyle hospitality with the global strength of Ennismore and Accor.

A fast-paced, high-pressure pre-opening environment transitioning into a sophisticated, high-energy daily operation. The setting is contemporary and elegant, emphasizing real-time communication and agile problem-solving.

Our process includes an initial screening call, a technical interview with the Operations Director, and a final meeting with HQ leadership.